Category: COVID
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Driving Omnichannel Success in 2021 and beyond
The year of 2020, full of restrictions and limitations placed on retailers and consumers, saw a wave of innovation and growth in how and where merchants offered their services and products to shoppers. But how will retailers adapt in 2021 and beyond? […]
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Post-pandemic, retailers have a renewed focus on the customer experience
Recently Kathy Gramling, Jeff Orschell, and Joshua Chernoff of the Harvard Business Review released the article, “How E-Commerce Fits into Retail’s post-pandemic Future”, which explored the growth and trends that began with COVID-19 and how customers are choosing to shop and interact with brands in 2021. […]
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Technology is key to Omnichannel Success in a Post Corona world
Since 2000 the percentage of retail sales conducted through ECommerce have grown 1% per year. According to Scott Galloway in his book, “Post Corona, From Crisis to Opportunity”, as of March 2020 18% of retail sales were conducted online through E-Commerce websites. When would-be customers were forced inside and retailers temporarily shut down, E-Commerce sales…
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The pandemic has consumers embracing QR codes and Contactless Payments
PYMNTs and American Express recently reported that “workers and customers have both become wary of exchanging cash and using physical cards to make purchases. Shoppers also want to get in and out of stores as quickly as possible […]
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Vicki Turjan, Innovators vs COVID 19 Interview
Startup.info spoke to President and COO Vicki Turjan, for their “Innovators vs COVID 19” series. A variety of subjects are covered in the interview, from the effects of COVID-19 […]
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The Benefit of “Contactless” Self-Service
Many states throughout the country have issued “Stay at Home” orders in response to the COVID-19 outbreak, and as the vast majority of our fellow citizens comply, that has motivated forward thinking […]